“Old Dominion is completely paperless,” Ross said. In another industry update, Ross listed technology, data, people, service and pricing as to why Old Dominion has been more profitable than other LTL carriers. That’s the right approach at current margin levels.” But we believe the company would prefer to grow faster at reasonable prices than stall growth by maxing out on price opportunity. Old Dominion looks to raise prices, according to Ross. If the company can improve service, it should be able to also improving pricing.” “On the flip side, Roadrunner ranked last in most categories, but No. 1 spot, it was usually either to FedEx Freight or XPO Freight,” Ross said. Of the eight publicly-traded companies in the survey, Thomasville, N.C.-based Old Dominion was first in 26 of 35 areas and first in 11 of 14 “areas of key differentiation. YRC costs or perceived cost has increased as service declined, which is not good.”ĪBF Freight is a the largest subsidiary of Fort Smith-based ArcBest Corp. “Estes and Saia have been moving the right way on service. Over the past five years, trends in the value map, which measure price and service, show “ABF’s really fallen, UPS Freight has been all over the map, while (Old Dominion) has stayed pretty darn consistent,” Ross said. Issues included unfriendly customer service representatives, lengthy claims process, difficulty reaching customer service, not notified when a problem arises, on-time pickup or delivery, damaged goods, differing invoice and quote, and lack of shipment tracking. Shippers were switching carriers because of issues with communication and execution, Ross said. “Interesting was what actually mattered where it didn’t rank as high in stated level of importance.” “Not all shipper responses actually mattered when Mastio analyzed what they said was important and where ratings fell out, though,” Ross wrote in an industry update. While both were essential, being on time for a pickup was more important than delivering the goods on time. In the survey, shippers said cargo claims or the lack of damage and claims were more important than the rate of being on time. More than 2,000 shippers responded to the survey, ranking publicly-traded and private LTL carriers. Kevin Huntsman of research company Mastio recently discussed its 12th annual survey on customer value and loyalty in a conference call hosted by transportation analyst David Ross of Stifel. Fusce vehicula, dui nec porta volutpat, odio tellus posuere orci, at tincidunt ex nulla vel sapien.The takeaway from an annual shipper survey about less-than-truckload carriers is Old Dominion Freight Line leads the industry in quality. Maecenas fermentum magna quis leo maximus scelerisque. Pellentesque vel erat mollis, ullamcorper dui egestas, fringilla nisi. Morbi id neque maximus, rutrum arcu at, placerat orci.
Phasellus vitae nunc suscipit erat convallis gravida. Pellentesque sollicitudin et sapien facilisis molestie. Curabitur vulputate nulla id nibh blandit, ac ullamcorper elit facilisis. Maecenas eleifend enim sit amet ante tempor rhoncus. Proin varius nisl at facilisis ultricies. Vivamus viverra arcu eu purus venenatis dictum. Ut scelerisque aliquet odio sollicitudin efficitur. Cras in massa suscipit, blandit libero sit amet, finibus lacus. Maecenas viverra ex nec ante pretium, eu accumsan neque sodales.Īenean vel mi leo. Morbi aliquet neque tortor, ac sodales purus pharetra sed. Cras quis auctor magna, fringilla convallis magna. Mauris mattis, risus eget venenatis fringilla, sem magna convallis augue, at placerat mi augue ut purus. Vivamus malesuada risus porttitor augue condimentum, non venenatis urna malesuada. Sed neque sapien, hendrerit ac facilisis at, faucibus eu urna. Donec varius turpis nec purus cursus rhoncus.ĭonec hendrerit velit mi, at ultricies sapien ornare sed. Suspendisse non tristique arcu, vel varius lacus. Integer tristique odio posuere nisi condimentum egestas quis quis mi. Nullam sollicitudin pretium turpis, imperdiet facilisis sem dapibus ac. Donec nec ultricies sapien, a pulvinar dui. Donec eros ex, molestie ut molestie eget, scelerisque sit amet felis. Integer vel libero ornare, vulputate dolor ut, gravida odio. Aliquam vel dolor sed metus facilisis mollis vehicula eu purus. Vivamus id diam quis sem luctus vestibulum. Mauris sagittis mi ac ultricies efficitur. Nam pellentesque et arcu pharetra pretium. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mississippi is gearing up for another exciting Outdoor Track and Field season in 2023, especially in the High School Boys distance events.
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